Spark Minda

Spark Minda, one of the leading players in the automotive components sector, handles a significant volume of warranty and claim requests across India. Their widespread dealer and service network necessitated a robust, centralized solution for efficient processing and tracking of these claims to reduce manual dependencies and enhance transparency. Prior to our intervention, Spark Minda faced several challenges including fragmented and manual handling of warranty and claim requests, lack of centralized visibility and real-time tracking, delay in approvals due to the absence of a defined workflow, difficulty in extracting consolidated reports for management and audit purposes, and communication gaps between field personnel, dealers, and head office.